sandra Harvey In this generation, everyone has heard of AI or artificial intelligence, and it is known to be the most popular trend in the technological field. Artificial intelligence has become a vital part of the daily tasks done by all group of ages. With the help of AI, there have been new developments in education, leisure, communications and many more to make the user’s lifestyle convenient. Clinc is one such AI start-up that develops an application that runs on artificial intelligence with its worldwide presence. The various facilities Services offered by clinc
They provide services like:
- ‘Human in the room’ is one such facility used by banks for customer services, wherein the customer can interact with a human employee in charge. It is a conversational AI feature that gives guaranteed results by decreasing human contact in this pandemic era without a touch of human communication.
- Finie is the AI bot developed by Clinc, which has proved 95% accuracy in terms of human assistance and unlike other AIs, it is more than an AI chatbot which chats with customers. The results of Finie is also proven to be more successful than other chatbots who answer 2/10 of the questions asked by customers while Finie answers 9/10 of the majority of the questions of the time.
The technological improvements made have brought about quite a few benefits for the financial sector in AI bot assistance. The various factors that add up to this section are:
- Improvement in waiting time for customers means that customers will spend less time than usual to receive a quick accepting response. Thus, AI has positively impacted the customer’s experience with the said bank’s services by getting all the answers they looked for with shorter but efficient call timings.
- Improvement in customer retention with a quick technology with a high degree of personalised services that affect customer loyalty directly because of impactful positive customer services.
- Decrease in the operational overhead is a beneficial factor that creates the surrounding and maintains customer live service teams.
The future of AI is a sound one, especially in the economy’s service sector irrespective of the field it has incorporated in. Although artificial intelligence has replaced manual power, it still employs the working force while maintaining the pay. Inducing AI will create accurate results and improve the standard of work-life and create a perfect balance.
